Privacy policy.

Who we are

Prime Detailing NSW (ABN 68 217 452 417) is a mobile car detailing business based in Newport NSW 2106. This policy covers this website, primedetailingnsw.com. If anything here is unclear, call or text 0403 385 406 or email primedetailingnsw@gmail.com.

What you tell us

When you ask for a quote, through a form on this site or by phone, text, email or social media, we collect what you give us:

• your name and mobile number, and your email address if you add it
• the suburb the car will be in, and the day and time you would prefer
• your vehicle: its type, make and model and its condition, and the service and package you are interested in
• anything you write in the notes, and any photos of your car you attach

We only use your details to quote and book your detail. That covers working out your price, getting back to you, agreeing a time and place, and doing the work. We do not sell your details, and we do not pass them to anyone else for their own marketing.

A request sent through this site also carries a few technical details: which form and page it came from, how long the page had been open (a check against spam robots) and, if you came from one of our advertisements, which campaign it was.

How your request reaches us

A request sent through this site goes to a small program run by our website host, Netlify. It checks the request and passes it straight on to us as a message in Telegram, a messaging app, together with any photos. The website keeps no copy and has no customer database behind it. To stop floods of fake requests, the program remembers for a few minutes the internet address a request came from; it does not store it.

Like any website host, Netlify keeps routine records of visits, such as internet addresses, to run and protect its service. Telegram and Netlify are overseas companies, so your request travels through, and may be held on, computers outside Australia.

Analytics and advertising

This website uses these tools to see how it is used and how our advertising performs:

• Rybbit is the analytics we use for this site; it runs on a server at analytics.logie.lol. It shows us how many people visit, which pages they read, what they press and where they leave the quote form. It can also record a replay of a visit: how the pages were scrolled, moved around and clicked, so that we can see where people get stuck. In a replay, whatever you type into a form shows only as asterisks, the summary of your answers is hidden and photos you attach are left out. That is done in your browser, before anything is sent.
• Google Analytics shows us how many people visit, which pages they read and where they leave the quote form.
• Google Ads tells us when someone who clicked one of our Google advertisements goes on to ask for a quote.
• Meta Pixel does the same for our advertisements on Facebook and Instagram.

Between them they record things such as the pages you open, the buttons you press and the options you pick on this site, the kind of device and browser you use, and roughly where you are, worked out from your internet address. The events we send say which options were picked in the quote form, never what was typed into it. What is collected is held on those tools' servers, which may be outside Australia.

Rybbit does not use cookies. It keeps a random visitor number in your browser's storage, so that it can tell a returning visitor from a new one.

Google's and Meta's tools store cookies (small files) in your browser, and those companies can also use what they collect for their own purposes, including choosing the advertising you see. Their own policies explain how: How Google uses information from sites that use its services and Meta's Privacy Policy.

The site works the same without them. You can:

• clear cookies and site data, or switch on tracking protection, in your browser's settings
• install Google's opt-out add-on for Google Analytics
• change the advertising Google shows you in My Ad Centre
• change the advertising Facebook and Instagram show you in your ad preferences

Videos from Instagram

The Videos page plays videos from our Instagram account. Nothing is loaded from Instagram until you choose a video. When you do, it plays in Instagram's own player, and Instagram, which is part of Meta, may set its own cookies and record that you watched it, as Meta's Privacy Policy describes.

What is kept on your device

While you fill in the step-by-step quote form, your answers are kept in your browser, so that refreshing the page does not lose them. They are cleared when your request is sent, and in any case when you close the tab. If you came from one of our advertisements, the name of the campaign is remembered in the same way until you close the tab. None of this is a cookie, and none of it leaves your device unless you send the form.

Links to other sites

This site links to our pages on Instagram, Facebook and Google. Those sites have their own privacy policies, and what you do there is covered by them, not by this one.

Keeping, correcting and deleting your details

We keep your request and our messages with you for as long as we need them to quote, do the work and keep our business records. You can ask us at any time what details we hold about you, and ask us to correct or delete them. Call, text or email us and we will sort it out, unless the law requires us to keep something, such as a tax record.

Questions and complaints

If you have a question about your privacy, or are unhappy with how we have handled your details, contact us first: 0403 385 406 or primedetailingnsw@gmail.com. If we cannot settle it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how we handle your details, we will update this page and the date at the top.